Metal

✧ Manufacturing Time is 2-3 Business Weeks (This is Max. Time we take from Customers, If you need Earlier then contact our Customer Support. We offer Rush Service so this will help you to get your dream ring before your special moments. Read More.

✧ We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at support@camilabrown.com.

Since our designs are handcrafted, all returns will incur a 20% restocking fee for moissanite & 25% for CVD Rings. This fee covers the labor required to resize and polish the returned piece. Read More

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Camila Brown Fine jewelry whenever it needs servicing.

We stand by our work. We will repair your jewelry whenever it needs repairing for as long as you own it.

Also, you can send your jewelry to us at any time for a cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

Repair Fees:  All manufacturing defects are covered under free repair service within the first one year of ownership (this does not include physical damage or replacement of focal stones). After one year of ownership, a small labor and/or materials fee will apply for repair services.

▶  Physical damage to the ring is not covered under our warranty. However, we can arrange the repair through our authorized jeweller at a minimal cost.

Lost Center/Focal Stones: Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.

One-of-a-Kind Stones: Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.

Shipping Costs: Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.

Resizing: At Camila Brown, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. That’s why we offer free ring resizing within 30 days of purchase. After 30 days, we continue to provide a resizing service at a minimal cost to ensure your ring fits comfortably and beautifully.

Resizing Limitations: Rings can be resized to either increase or decrease by a maximum of one full size.

Resizing beyond this range may compromise the integrity and aesthetics of the piece and, therefore, cannot be accommodated.

Exceptions:

• Full Eternity Rings: Rings featuring a shank adorned with full eternity stones cannot be resized due to their intricate design. Instead, customers are encouraged to exchange the ring for the correct size. Our customer service team is happy to assist with this process.
  

• Plain Gold Bands: In some cases, if resizing is not ideal, we may offer an exchange for an identical ring in your size instead. This is only applicable for plain gold bands without any stones. The exchanged ring will be handcrafted from scratch, ensuring the same quality and craftsmanship.
  

▶ Please note that repairs or polishing done by third-party jewelers will void the warranty.

✧ If your Camila Brown's Fine Jewelry piece needs repair, please contact us at support@camilabrown.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.

✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need.